Help Center

Email Support

Send us an email

admin@apartey.com

Phone Support

Call us for immediate help

Frequently Asked Questions

Apartey is a community-powered platform that helps people make smarter housing decisions. You can find honest home reviews, swap homes, list or rent properties, and connect with trusted service providers, all in one place.

Yes! Most features are free to use. We also offer a free trial for premium features like advanced housing insights and direct landlord messaging. You can choose to upgrade later.

Renters, landlords/homeowners, developers, and agents. You can even switch profiles (e.g., from renter to landlord) without registering again—as long as you provide the necessary documentation.

Apartey Keys are reward tokens you earn by using the platform—like leaving reviews, referring friends, or completing your profile. You can redeem them for discounts, premium access, and other perks.

Simply search or add the property, then follow the review prompts to rate your experience—like rent, neighborhood, landlord response, etc.

We've made it easy! You can select the building and then use our guided description tool to describe your exact flat's location (e.g., "middle flat upstairs, left of entrance").

Yes. Reviews are verified using multiple signals, including address data, cross-checks with utility data, and community flags.

Once you switch to a landlord or agent profile, go to your dashboard and click "Create Listing." You'll be guided through uploading photos, setting terms, and adding your property's location.

Yes. Verified property owners and managers can respond professionally to reviews and flag inaccuracies for investigation.

We offer both free and premium listing options. You can also subscribe to insights on tenant preferences and market trends.

We use encrypted storage, strict verification processes, and never share your personal info without consent. You control your privacy settings.

Yes, you can edit or delete reviews from your profile. We encourage transparency, but we respect your right to update your experience.