Content moderation
policy
How we review, act on, and remain accountable for content across the Apartey platform.
Moderation Approach
We use a hybrid of automated tools and human review to keep the Apartey platform safe and trustworthy.
Automated Tools
Keyword detection to flag potentially harmful content at scale.
Human Review
Trained moderators assess flagged content and appeals with context.
Focused on identifying:
Defamation
Fraudulent listings
Spam
Harmful or offensive content
Reporting Mechanism
Users may flag any listing, review, or content on the platform. A "Report" button is present on each user-generated item.
How to report
Tap the Report button on any listing, review, message, or user profile. Select a reason, add optional detail, and submit. We'll take it from there.
Reports are confidential — the person you report will not know you flagged them.
What happens after
a report
Reported content is reviewed within 7 days. Our moderation team assesses each report individually and takes one of four proportionate actions.
No Action
Content reviewed and found to be fully compliant with our policy.
Content Removal
The specific item is taken down. The user is notified with a reason.
User Warning
A formal warning is issued to the account. The infraction is recorded.
Account Suspension or Ban
Applied for severe violations or repeated offences. May be temporary or permanent.
Transparency Reporting
An annual report will be published showing how content moderation is working across the platform:
Number of takedowns
Content removed for policy violations
Number of appeals
Decisions contested by users
Types of violations
Breakdown by category
Reports are published annually and made publicly available on the Apartey platform.
Appeals Process
Users may appeal a moderation decision by contacting our support team. Appeals are reviewed within 14 days.
Contact for Appeals
support@apartey.comAppeals are assessed independently from the original moderation decision.
Seen something
that doesn't belong?
Use the Report button on any listing, review, or profile — or reach out directly to our team.